Delivery policy

01 Delivery times

Havie is currently available to pre-order. All lamps are being made right now, and orders placed now will be dispatched from our warehouse between 6 and 10 November 2026. Delivery times count from dispatch and are usually:

• Sweden: 5 to 9 working days
• Other Nordic countries: 6 to 9 working days
• UK, Ireland and the rest of Europe: 7 to 14 working days. Australia: 10 to 20 working days

These times are estimates. Weekends, public holidays and carrier delays can affect when your parcel arrives.

02 Delivery cost

Free delivery on all orders. No hidden charges at checkout.

For deliveries to countries outside the EU, customs duties and import charges may apply. These are paid by the recipient and are outside our control.

03 Carriers and delivery

We work with established carriers so that your order arrives safely and on time. If we become aware of a delay, we'll be in touch as soon as we can.

Please note. The lamp is sent in a box that's too big for your letterbox. The carrier will let you know when your parcel is ready to collect or on its way to you.

04 Tracking

As soon as your order has been dispatched, we'll email a tracking number to the address you gave at checkout. You can use it to follow your parcel all the way from our warehouse to your door.

If you can't find the email, check your junk folder. Still no tracking number after 3 working days? Email us at support@medhavie.com and we'll look into it.

05 Wrong address or delivery problems

Please double-check your address at checkout. We can't be held responsible for parcels lost because of an incomplete or incorrect address.

If you've entered the wrong address, email us straight away. Unfortunately, we can't change it once the order has been dispatched.

If your item is damaged in transit, contact us straight away and we'll sort it out. See also our returns policy.

If your parcel isn't collected and comes back to us, you'll get a full refund with no fee.